Automation for
small tech teams
Practical AI automation for start-ups, marketplaces and SaaS teams. Customer support, reporting and admin, built with n8n and AI tools.
1–3 wksFirst automation, tested and live
$1.5k–$4kTypical single workflow
DraftsAI replies you approve first
What this is
Practical AI automation for start-ups, marketplaces, SaaS and small tech product teams. We take the repetitive work off a small team's plate: customer support triage, reporting, and the admin that grows faster than the headcount.
The work is scoped and built with n8n and AI tools such as OpenAI or Claude. We start with drafts for human approval rather than fully automated replies, add logging so you can see what the AI suggested, and begin with low-risk cases before expanding scope.
Who it is for
This service is for small teams that need the work to move without hiring ahead of growth:
- Start-ups, marketplaces, SaaS and small tech product teams
- Service businesses with a small team doing repetitive work by hand
- Small teams that would otherwise hire ahead of growth to keep up with support, reporting and admin
- Teams already running on tools such as Google Sheets, Airtable, HubSpot, Xero, Slack or Notion, where the data could move on its own
We are based in Sydney, but automation work is delivered remotely across Australia by video call and screen share.
What we automate
Customer support automation
Triage and classify incoming enquiries, draft replies for human approval, route messages to the right person, and handle follow-ups and reminders.
Data insights and reporting
Pull data from the tools you already use into automated weekly or monthly reports, dashboards, and plain-English summaries produced with AI.
Admin and operations
Lead capture into your CRM, invoice and payment follow-up, onboarding sequences, and document extraction.
How it works
A free 20-minute call
We talk through your current setup and the work taking up your team's time.
Scoped plan and fixed price
You get a clear scope and a fixed price before any build starts.
Build and test
We build and test the workflow in n8n, with OpenAI or Claude where it is useful.
Handover
You get documentation and monitoring, so you know what the automation does and that it keeps working.
What it changes
A tested workflow, a documented handover, and a price agreed before the build starts.
1–3 wksFrom first call to live workflow
Human reviewAI replies you approve first
Fixed priceAgreed before the build
Project costs depend on the workflow. A single automation, such as lead response plus CRM entry, typically costs $1,500–$4,000 to build and test. A broader strategy covering three to five processes is typically $5,000–$15,000. n8n hosting is generally under $50 per month on a cloud server. We scope every project before agreeing on a price.
Questions
Can AI handle customer support safely?
Yes, when it is set up carefully. We start with drafts for human approval rather than fully automated replies, add guardrails and logging so you can see what the AI suggested, and begin with low-risk cases such as routing and simple enquiries before expanding scope.
Do we need technical staff to run this?
No. Once we have built and tested the automation, your team uses it day to day without needing to understand how it works underneath. We document it and set up monitoring so you know if something needs attention.
What data tools can you connect?
We commonly connect Google Sheets, Airtable, HubSpot, Xero, Slack, Notion, databases and spreadsheets, along with most tools that offer an API or a Zapier-style integration.
How long does a first automation take?
A focused first automation typically takes one to three weeks from the initial call to a tested, live workflow, including your sign-off.
Do you work with start-ups outside Sydney?
Yes. We are based in Sydney, but automation work is delivered remotely across Australia by video call and screen share.
Related reading
In the field.
The work the systems sit behind.
Tell us what is slowing the team down
We reply within two business days with a scoped plan and a fixed price before any build starts.